Managed services enable budget conscious IT departments to provide a higher level of service and support for a predictable, monthly charge.  With a consistent service level, stable costs, and ongoing support, Solarcom Managed Services provides a superior level of service.

• Managed Security
• Managed Hosting / Co-Location
• Managed Business Continuance
• Managed Database

Our partners are able to leverage, in a seamless fashion, the resources of our professional and managed services teams, and the capabilities of our vendor partners such as Symantec, NTT/Verio and TUSC.  By presenting these capabilities to their customers, our partners can offer best of breed solutions. These capabilities enable our partners to compete for, and, win more deals.

Managed Security

Managed Security Services (MSS) includes intrusion and event management and firewall services.  However, additional services also include event forensics, threat management, and policy planning and development.  In addition, Solarcom can perform a variety of threat and security assessments including voice and data network, application analysis, and network awareness.

Intrusion detection includes the ongoing maintenance of IDS sensors inside and outside of the network. Depending upon customer requirements, there are a variety of ways to respond to an attack or event.  Generally, the IDS sensor is continually populated by a database which is maintained by the MSS provider. 

Once an event has been triggered, the IDS will fingerprint the attack, compare it to the heuristics which are predefined for various events, and assess the likelihood of damage to the network or application.  If possible, the IDS can stop the attack, return the attack, or even in some cases let the attack through.

While the IDS patrols the network, the firewall is responsible for the processing and intelligence of the network itself.  A well configured firewall will work in tandem with the IDS to ensure continuous monitoring of network traffic, working to identify rogue or unknown traffic.

Well managed firewalls protect the inside of the network as well as the outside.  A good security policy is as concerned about internal attacks and compromises as well as outside.

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Managed Hosting / Colocation / ASP

Hosting does not involve only the Internet or Web.  Hosting can include the Web, but can also be composed of extranets, or internal application processing capabilities.  Managed hosting allows for an organization to place it's equipment at the Comlanta, or other partners, facility, and utilize that equipment in a secure environment.  Comlanta is responsible, depending upon customer requirements, for a variety of services which may go up to and include the operating system stack. 

Basic co-location includes "pipe, power and ping."  A connection to the wide area network is provided, along with clean and consistent power, and a period ping for network awareness.  Beyond that basic capability, Comlanta or other vendors will work with the partner and customer to tailor the interactivity of the environment.  This could include o/s patches, usage resets, and other types of capabilities.

We offer aggressive hosting capabilities to our partners through Comlanta.  We also have access to other capabilities through NTT/Verio, Qwest, AT&T and others.

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Managed Database

The vast majority of database installations today are hosted on Oracle.  The current complexity of the database, and the administrative duties associated with it, have created opportunities for organizations such as Solarcom vendor partner TUSC.  This company provides global converge to augment, support, or complete manage Oracle databases.

The support can range from functioning as a remote DBA, to the continual management, refresh and optimization database structures, whether for proprietary applications, or hosting commercial applications such as SAP.

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Vendor Partners

SPS is as selective about our managed services partners as we are communications providers.  Listed below are some of our current managed services providers:

	A sister company to Solarcom Partner Services, Comlanta is a leading provider of outsourced hardware capabilities included Disaster Recovery, Business Planning, Hosting and Collocation.  Comlanta owns its own facility which includes redundant utilities, carrier access and other key components that make up a world class hosting and DR capability. Top
	TUSC provides management and technical consulting support in Oracle -- the world's leading supplier of software for information management and second-largest independent software company. The company's consultants leverage their experience and knowledge to provide best practices expertise, resulting in successful implementations in the core service areas of Database Services, Expert Business Solutions, Managed Services and Training & Mentoring. TUSC is recognized around the world.  TUSC employees have combined to author more than 40 Oracle-based books for a number of publishers, including Oracle Press and Osborne/McGraw-Hill, and the combined sales for those titles have surpassed 1 million. Top
	Verio is the world's largest web hosting company and leading provider of comprehensive Internet services. Since its incorporation in March 1996, Verio has grown rapidly, establishing a global presence through the acquisition, integration and organic growth of more than 54 local, regional, national and international providers of Internet connectivity, Web hosting and other enhanced Internet services. Verio provides locally based channel support and engineering support for its Internet services in the top metropolitan statistical areas in the United States, and provides Web hosting services to customers in more than 170 countries. Verio's significant scale in both Internet access and Web hosting allows the company to provide robust, high-quality, and expandable service platforms to meet customers' Internet needs. Top
	Symantec is considered the world leader in Internet security technology, provides a broad range of content and network security software and appliance solutions to individuals, enterprises and service providers. The company is a leading provider of client, gateway and server security solutions for virus protection, firewall and virtual private network, vulnerability management, intrusion detection, Internet content and e-mail filtering, and remote management technologies and security services to enterprises and service providers around the world. Symantec's Norton brand of consumer security products is a leader in worldwide retail sales and industry awards. Headquartered in Cupertino, Calif., Symantec has worldwide operations in 38 countries. Top